Falcon Improving Service Delivery
Malcolm is preparing for a key “post-mortem” discussion with the Falcon Bank. Having won the work on a quote for €250K and agreed a six month timeframe he discovered that project management, poor internal client communication and scope creep had run up €1M in fees and had taken 10 months to deliver. He reflects on the experiences and what he needs to do differently to retain the client and get better recovery from the work.
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